As a trusted local florist, Wimbledon Flowers is dedicated to delivering only the freshest flowers to homes and businesses in Wimbledon and surrounding areas. Our fresh flowers guarantee means every bouquet is carefully hand-selected on the day of dispatch, ensuring your recipient enjoys vibrant, long-lasting blooms.
Your satisfaction is at the heart of what we do. Please read on to discover our clear and fair policies regarding returns, refunds, and complaints—so you can order with confidence from your local Wimbledon florist.
If your flowers arrive damaged or not in the expected condition, please contact us on the day of delivery or within 24 hours. We kindly request a photo of the flowers, so our team can swiftly assess the situation. Once verified, we will offer you a choice of a full refund or a replacement bouquet, delivered at your earliest convenience. This policy applies whether you send flowers to your own home, to friends and family, or to local businesses in the Wimbledon area.
At Wimbledon Flowers, we promise that every bouquet will stay fresh for a minimum of 5 days from the date of delivery, provided care instructions are followed. We source flowers daily and select only the finest blooms to guarantee maximum vase life. If you feel your flowers did not meet this promise and wilted or deteriorated within this freshness window, please contact us with a photo and purchase information. We will be happy to investigate and, if appropriate, offer a replacement or refund.
Your peace of mind matters to us. In cases where flowers arrive damaged, late, or do not live up to our fresh flowers guarantee, you may choose between:
We handle each request individually and always strive to resolve issues quickly and to your satisfaction. Refunds are processed promptly via the original payment method.
If you have concerns regarding your order or our service, please let us know as soon as possible. Our customer care team will listen carefully and work with you to resolve any complaint. Most issues are dealt with on the same or next business day. In every case, we aim to provide a suitable solution in line with our fresh flowers guarantee and our reputation as Wimbledon’s trusted local florist for households and businesses alike.
If you feel your initial complaint has not been resolved to your satisfaction, you may escalate your concern. Our management will review your case thoroughly and contact you directly to discuss further remedies.
Wimbledon Flowers has proudly served the local community for years, delivering fresh, beautiful flowers for every occasion. We are committed to honest communication, fair policies, and outstanding customer service. Thank you for choosing us—your local florist in Wimbledon—for your household and business flower needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
