These Terms and Conditions ("Terms") govern your use of the Wimbledon Flowers e-commerce site and your purchase of products and services for online flower delivery in Wimbledon and surrounding areas. By placing an order, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding with your order. These Terms apply to customers in Wimbledon and all neighbouring localities we serve.
Our online order process is straightforward and designed to ensure that your chosen flowers are delivered promptly and in pristine condition.
To place an order, browse our selection of floral arrangements, add your preferred items to your shopping basket, and proceed to checkout. You will be required to provide accurate details, including the recipient's name, contact information, and the delivery address within Wimbledon or the areas we cover. By submitting an order, you confirm that all details are accurate and that you possess the authority to provide them.
After submitting your order, you will receive an on-screen confirmation and an electronic acknowledgement of your order. This initial confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order prior to dispatch. Orders are only deemed accepted when we send a dispatch notification post-payment confirmation. Should an item not be available, we will inform you promptly and offer a suitable alternative or a refund.
Our floral arrangements are hand-crafted, and as such, each bouquet or arrangement may vary slightly from photographic representations on our website. All sizes, descriptions, and images are provided in good faith. Flowers are subject to availability and seasonal changes, and we reserve the right to substitute flowers of equivalent value and quality if necessary.
Should a particular vase, container, or add-on product become unavailable, we may replace it with a similar item of equal or higher value, ensuring your gift retains its visual impact and beauty.
Wimbledon Flowers offers delivery services across Wimbledon and surrounding communities as specified on our website. When placing an order, you can select your preferred delivery date, subject to availability. While we strive to deliver on your chosen date and within your selected timeframe, the timing of deliveries may be impacted by factors outside our control, such as adverse weather, traffic, or local events. We will notify you of any substantial delays or difficulties that may arise.
If the recipient is not available at the specified delivery address, our courier may deliver the flowers to a neighbour, leave them in a safe place, or leave information regarding how to rearrange delivery or collect the flowers. It is your responsibility to ensure the recipient’s availability or provide clear instructions for alternate arrangements.
Once delivered to the specified address or alternative location agreed with you or the recipient, responsibility for the products passes to you. We do not accept liability for loss, damage, or deterioration after delivery has occurred unless this results from our negligence.
We currently accept various online payment methods, as displayed during the checkout process. Payments must be made in full at the time of order, and orders will not be confirmed or processed until payment is successfully received. The prices shown on our website are inclusive of VAT, where applicable, and are quoted in Pounds Sterling (£). Additional delivery charges may apply, depending on your delivery location and the items ordered; these will be clearly identified prior to checkout.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the payment provider refuses to accept your payment, we are not responsible for any delay or non-delivery. Your order will be cancelled in such circumstances.
If you wish to amend or cancel an order, please notify us as soon as possible. While we will endeavour to accommodate your request, changes and cancellations are subject to the stage of fulfilment of your order. For next-day or same-day orders, or during peak periods, it may not be practical to change or cancel due to the perishable nature of flowers and supply arrangements.
Where changes or cancellations are possible and are accepted, any refund due will be processed using the original payment method. Refunds may take up to 10 working days to appear in your account, subject to processing times of individual banks and payment providers.
The right to cancel does not apply to bespoke, customised, or perishable products (including fresh flowers) once preparation or dispatch has commenced, unless the products are faulty or not as described. Your statutory rights are not affected.
Customer satisfaction is central to our service. Should your flowers or related products arrive damaged or not as described, please contact us within 24 hours of delivery with photographic evidence where possible. We may offer a replacement, refund, or other remedy, at our discretion, after examining the reported issue. Due to the perishable nature of flowers, claims made after this period or where adequate evidence is lacking may not be accepted.
Returned goods or refunds will only be accepted when authorised by our customer services team and processed according to their instructions. Refunds will be made using the same payment method originally provided at checkout.
Our liability to you is limited to the purchase price of the products you have ordered. We will not be liable for any indirect, consequential, or economic losses arising from your use of our site or delivery services, including but not limited to loss of business, loss of profits, loss of opportunity, or loss of goodwill, except where such liability cannot be excluded by law.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under applicable English law.
We are committed to protecting your privacy and handling your personal information in accordance with UK data protection laws. Information supplied by you as part of the order process will only be used to facilitate the fulfilment of your order, process payment, communicate with you, and, where relevant, for our legal and accounting records. Detailed information about how we handle data, your rights, and our cookie policy is provided in our Privacy Policy.
Access to and use of the Wimbledon Flowers website is provided on an "as is" basis. We make efforts to ensure our site is accurate and free from viruses or other harmful components; however, we cannot guarantee uninterrupted service or that the content is always up to date. We reserve the right to amend, suspend, or withdraw the website or any part thereof without notice.
You are not permitted to misuse our website, including but not limited to, undertaking any fraudulent or unlawful activity, introducing viruses or harmful material, or attempting to gain unauthorised access to our systems. In the event of a breach, we may terminate our dealings with you and take appropriate legal action.
All website content, including photography, product descriptions, graphic design, and logos, remain the property of Wimbledon Flowers or our licensors. They are protected by copyright laws and may not be reproduced, distributed, or used without express authorisation from us, except for personal use related to ordering and viewing products or services.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising from or related to these Terms, our website, or any orders placed with Wimbledon Flowers will be subject to the exclusive jurisdiction of the English courts.
If any part of these Terms is determined by any competent authority to be invalid, unlawful, or unenforceable, such part will be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent allowed by law.
We may revise these Terms from time to time to reflect changes in our business practices or legal obligations. Please review the Terms on each occasion before placing an order. Your continued use of our site and services will be deemed acceptance of the updated Terms.
Our customer service team is available to assist with any questions or concerns about your order, our delivery process, or these Terms. We are committed to providing a seamless and reliable online flower delivery service to Wimbledon and its surrounding areas.
Thank you for choosing Wimbledon Flowers for all your floral gifting and delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wimbledon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wimbledon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
